8" with Navi frozen screen issue
Hi, yesterday I had my first problem with the beautiful "8-in with Navi" screen in my 2017 Sport-tech.
I turned the car on and the "Safety Instruction" screen appeared—the one that says "CAUTION Drive safely and obey traffic rules. Watching this screen and making selections while driving can lead to a serious accident... etc" with a large green button that says "I Agree".
That screen was frozen and unresponsive. Tapping anywhere on the screen didn't do anything, and none of the physical buttons below the screen did anything.
I tried the following things to troubleshoot:
1. turned the car on and off a few times
2. disconnected my iPhone from the USB cable and disconnected the USB cable
3. unpaired my iPhone using Bluetooth
4. drove a few blocks away from the reach of my house's Wi-Fi and then turned the car on and off
Nothing worked, so I drove down to the dealership (about a 15 minute drive) to have it looked at. I parked in the front (about 5 minutes) and when the tech turned on the car, the screen was entirely black, for about 10-15 seconds. Then it rebooted itself and it worked.
The dealership acknowledged that it shouldn't do that, but couldn't offer a fix. I asked if it there was a way to manually reboot the screen and they didn't have the answer to that.
I was disappointed that there are glitches in this system, but I realize that it's only a computer and those need to be restarted every now and then. Granted, it's a computer that's part of the car and it shouldn't crash, but none of car's essential functions were controlled by the screen.
Does anyone know if there is a way to manually restart the screen? Would disconnecting the car battery do it, or is that too draconian?