Join Date: Mar 2019
Location: South Coast, Mass, RI
UPDATE !! Goodish News !!
Dealer service just called. Engine is NOT blown ! The "quotes" here are their words. Apparently during PDI (pre-delivery service) a "repair" was made involving a gas hose with 2 fastening clips. The "technician only put one clip back on", a verbally acknowledged "mistake". At speed, the hose popped off, spraying gas all around, turning all the dash lights on, and making the engine fail. They cleaned the engine compartment, filled car with gas, and washed outside and inside to remove gas odor; some odor is apparently still there. Technician test drove the car on the highway and said it was fine.
Before receiving the dealer service "not blown" call, I did call 1-855-384-8926 Subaru of America, Inc.Customer Retailer Services, and spoke with Chris Dickinson. He was apologetic and helpful and said he would get involved in this case. I explained I was not complaining, but calling him for information for my next steps, should I not be happy with the dealer's resolution. I also suggested that they research the incident and take steps to avoid similar incidents in the future. The dealer service manager mentioned that Subaru of America had called her about the case.
I'm still wondering about the clunk, clunk, clunk I heard and any other long term wear/stress/trauma on other car parts. For my personal trauma having survived the highway incident, I would like something in return. Any ideas? Free oil changes for 3 years?