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So I got my car back from the body shop near me ( the one I chose ) on Friday. Body work looks good and the doors line up correctly again :)
They replaced the body side molding that was falling off with a brand new one ( the other one was held on with cheap double sided tape that the last body shop put on )
They also replaced the black trim piece on the top of the door that touches the window because most of the clips that hold it on where broken from the last body shop and it was about ready to fall off. They also replaced all of the clips that hold the inside door panel on. Apparently a couple of them where broken from the last body shop.
Sad to say that my car is not able to be upgraded to the " premium " 8 speaker Harmon Kardon stereo. It is not compatible. I have them looking into whether or not I can get the Rockford Fosgate upgrade installed instead. I might ask them to install my 12" Polk Audio Sub and 400 watt amp ( free of charge ) and see what they say. It would save me from having to run the wires and hook up a line converter, we shall see. I am now waiting for the Dealership to get all the parts in before I go back to have them finish fixing my car and replacing my stereo ( it keeps freezing up ever after the latest firmware update ).

Pics :
glad to hear they are making it right and you are being treated this way. that is how it should be.

as for having them wire up your aftermarket stuff, I would definitely not advise that. I would certainly not trust them to do anything that isn't plug and play. pay for a qualified sound system installer to install that stuff, you will be happy you did.
 

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Discussion Starter #22
So mad, I have lost all trust in my dealership @ this point. The owner is back at his dealership in Florida, so I guess my local dealer feels they can do whatever they want now. First they tell me that they can not put the Harmon Kardon Premium audio in my car that the owner said he would give me free of charge because of my horrible experience. So I said OK how about the Rockford Fosgate upgrade. They say sure, then call me the next day and told me they ran my vin # and my car is not compatible with the RF upgrade either.

I told them that I am fairly sure it is compatible. So I call Subaru Customer support and ask them. Subaru Customer Support runs my vin and says it is compatible with my car.

I asked them to e-mail my dealership and let them know and they do. The day after that my dealership calls me and tells me that they spoke with Subaru Customer Support and that I miss understood them :confused: and they only " think " it is compatible with my car and that they double checked and the RF upgrade is not compatible with my car, so I am like really WTF.



So I call Rockford Fosgate tech support and ask them, I mean they are the people that design and make the upgrade for the Impreza. RF Tech support says " yup it's compatible with your car " and to have the service department at my dealership call him if they need any technical help getting it installed in my car. At this point I am pretty pissed. I like getting my crank yanked... but not be my dealership :wink2:


So I called Subaru customer service again yesterday ( is it bad that I am now on a first name bases with most of the customer service reps ? ) to tell them how upset I am about this whole situation, it has been 2 months that I have been dealing with this. I told Subaru CS how I feel like the dealership is trying to back peddle on the deal the owner and me had.


Sooooo today the dealership calls me to let me know that they just so happened to get a car " identical " to mine into there dealership that has the RF audio upgrade in it and they they where mistaken and my car IS compatible with it. I said " funny you where so confident that it was not compatible just 2 days ago. " All he could do was blame his parts department and say " well the Rockford Fosgate upgrade is so new that no one at the dealership was even aware of it's existence until I told them about it :confused::mad:.

Am I mistaken in thinking that the dealership should be the FIRST people to know about the accessory's that are offered for the cars they sell and " specialize " in?


I am now telling them I no longer want the Rockford Fosgate upgrade in my car and they better figure out a way to put the Harmon Kardon premium audio in my car.



So at this point I don't know if I should bang my head against the wall or cry :frown2:
 

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Discussion Starter #23
Update - I am now in the process of trying to get the dealership to buy back / trade my car for a different one. Needless to say that this whole situation has left me less than pleased with my car. I feel like it is a lemon, I also feel like it is cursed.

The dealership ( yes I have still not named them because I am a true optimist and am still hoping that we can resolve this ) has a 2017 Impreza Sport 5dr that is a new leftover. It is the same color as my current Impreza Sport. It has the HK audio in it already and the dealership has just marked it down in price.

It so happens that the discount price is the same price that I originally paid for my car. I asked the general manager of the dealership if we could make a deal. I trade my car for that car.

That way they would have held up there offer of giving me the HK premium audio that can not be installed into my car.
I could also get out of this cursed car I have now that has been nothing short of a nightmare since I purchased it.

The General Manager of the dealership accepted my offer and had me go and test drive the 2017 Impreza Sport 5dr with the HK audio last Saturday 5/12/18. It is very nice and I could not detect any defects.
I told him that I do not want to pay more per month than what i currently pay on my car. I also told him that I do not want to pay more total for the car than what I owe on my current car ( I have already paid of $ 2,000 of it ).
I don't feel it would be fair for me to have to shell out more $$$ to get out of the lemon car they sold me, then damaged, then had there body shop further damage and is still not right and still has the factory defects that it had gone to the dealership to get fixed in the first place.

The General Manager of the dealership told me he would have to submit the numbers to Subaru and see what they could do for me ( i still don't see why this would be Subaru's problem, seems it should be a dealership problem ) and that I should hopefully have an answer Monday or Tuesday.
It is now Wednesday and I still don't have a definitive answer. The general Manager has e-mailed me the last two days to keep me informed. All I know now is that a " senior " member of Subaru is reviewing my case with SOA and is going to see what she can do for me.
So now I sit here stressed out and uncertain as to what will happen. I am a loyal customer and my current Impreza is the 3rd Subaru I have owned. I also already have money saved to replace my wife's 2003 outback with my 4th Subaru.
I see how there is a " lot to love " about Subaru
But I am not feeling the love back from Subaru at the moment.

I hope this swap can happen and I can let " bygones be bygones ". I just want the deanship to make right the damage they have caused. It has been over 2 months dealing with this unpleasant situation.

I just want to be happy with my new car :crying:
 

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Discussion Starter #24
Finally !!!!

Update - 5/22/18


Subaru is buying my car back as a " lemon " - I guess it qualifies under CT lemon law now.


The General manager at my dealership went to bat for me and is getting me into a leftover 2017 Impreza Sport 5 door LOADED for the same price I originally paid for my current base model sport trim. My car payments are staying the same I should also be getting the same 1.9% financing that I am paying on my current loan.


They hope to have all of the numbers worked out tomorrow so fingers crossed that I can be in my new Impreza Sport by the end of the week.



It has been a long and unpleasant road over the last almost 3 months but I feel that there is a light at the end of the tunnel, and I am getting an upgrade for my trouble.


It is nice to see that Subaru is willing to take care of there customer's when it comes down to it.


P.S. - Why can I not edit the original post ???? :confused::confused:
 

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Update - 5/22/18


Subaru is buying my car back as a " lemon " - I guess it qualifies under CT lemon law now.


The General manager at my dealership went to bat for me and is getting me into a leftover 2017 Impreza Sport 5 door LOADED for the same price I originally paid for my current base model sport trim. My car payments are staying the same I should also be getting the same 1.9% financing that I am paying on my current loan.


They hope to have all of the numbers worked out tomorrow so fingers crossed that I can be in my new Impreza Sport by the end of the week.



It has been a long and unpleasant road over the last almost 3 months but I feel that there is a light at the end of the tunnel, and I am getting an upgrade for my trouble.


It is nice to see that Subaru is willing to take care of there customer's when it comes down to it.


P.S. - Why can I not edit the original post ???? :confused::confused:
Wow, I was sure you'd be coming back saying they wouldn't help. I'm glad that I am wrong.
 

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Update - 5/22/18


Subaru is buying my car back as a " lemon " - I guess it qualifies under CT lemon law now.


The General manager at my dealership went to bat for me and is getting me into a leftover 2017 Impreza Sport 5 door LOADED for the same price I originally paid for my current base model sport trim. My car payments are staying the same I should also be getting the same 1.9% financing that I am paying on my current loan.


They hope to have all of the numbers worked out tomorrow so fingers crossed that I can be in my new Impreza Sport by the end of the week.



It has been a long and unpleasant road over the last almost 3 months but I feel that there is a light at the end of the tunnel, and I am getting an upgrade for my trouble.


It is nice to see that Subaru is willing to take care of there customer's when it comes down to it.


P.S. - Why can I not edit the original post ???? :confused::confused:
Congrats man, hope the new one has NO problems!
 

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Discussion Starter #27 (Edited)
I warned the dealership from the get go that I can be very tenacious >:) and that I expected it to look PERFECT when i got it back. The the service department must have thought I was joking with him and well you see the condition that he returned it to me in. At that point I made it VERY clear ( politely of course ) that there would be problems if it was not returned to me in FACTORY condition the 2nd time.... and you can see that they almost made it worse. So I got upset and took action.


I did not give up, was as polite as I could be given the circumstances and followed the chain of command to the owner and General Manager of the dealership, kept a case open with Subaru of American's customer service ( awesome people by the way ) and stayed on the dealerships case.


Keep the hole goings on documented my SOA's customer service center under one case number. Finally got fed up and asked SOA's nicely for a refund.



I told them that I would like them to take back my car that I feel ended up destroyed in my option by the dealership ( The paint on both front doors and front fender still do not match the rest of the car correctly ) and give me a replacement.



I also asked SOA to make my dealership pay for the upgraded options package on the replacement as an apology for the poor customer service I had received from the dealership. SOA and the general Manager of the dealership talked it out and agreed.


I got Lucky that my dealership happened to have a brand new leftover 2017 Impreza Sport 5 dr loaded with Harmon Kardon audio / moon roof / nav / blind spot / Auto Dimming Mirror with homelink / Exterior Auto-dimming Mirrors / Eyesight / Rear cross traffic alert / Remote Start / etc. In the SAME color as my current Impreza Sport. It has about 100 miles on it so I know it has been test driven by other people than myself.



So I do wonder why none of the other people purchased it before me. I can only assume it was the original sticker price. If it was a loaner or demo I would think it would have more than 100 miles on it.


I hope it is perfect from the get go as well, I certainly had to put in the effort to get to this resolution. I did take it for a test drive and it seemed to not have any of the weird defect mine has so " finger's crossed "
 

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I got Lucky that my dealership happened to have a brand new leftover 2017 Impreza Sport 5 dr loaded with Harmon Kardon audio / moon roof / nav / blind spot / Auto Dimming Mirror with homelink / Exterior Auto-dimming Mirrors / Eyesight / Rear cross traffic alert / Remote Start / etc. In the SAME color as my current Impreza Sport. It has about 100 miles on it so I know it has been test driven by other people than myself.
"
You will love it! I drove the base sport and the fully loaded - exterior dimming mirrors and remote start and it is what I came back with. It's awesome it got settled out, and they will be extra careful with your car next time!
 

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glad to hear! there is hope yet! that is most important thing. hopefully your new one is perfect and you don't have any issues. Congrats!
 

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Best of luck with the replacement car, I hope everything works out for you, after the whole ordeal.
 

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Discussion Starter #31
Sigh - 5/31/18 almost 10 days later and I still do not have the replacement car. The replacement car has been assigned to me on the " MySubaru " website. It must be assigned to me in the dealerships computer system because I got the generic " thank you for serving with us " e-mail from there service department ( I assume this is from having the remote starter installed ).
I also got the e-mail from SiriusXM stating the my free trial started last Friday 5/24/18.
I got the Subaru Starlink e-mail stating that my 1 year free trial started on 5/24/18.
I even got the " Subaru Vehicle Delivery checklist " e-mail from Subaru congratulating me on the purchase of my Subaru.
Yet I still do not have my replacement car and am still driving my Lemon :crying:The General Manager of the dealership called me on Tue ( because of the Memorial Day Weekend ) to let me know that it would be another 3-5 days before Subaru sends their " Vendor " to the dealership with all the necessary paperwork and checks and legal junk.
It was funny in some ways because I was driving my Lemon car that now has a whopping 2,052 miles on it and talking to the GM of the dealership through the Bluetooth on the radio about the continued delay in getting my replacement when the Airbag light came on and all kinds of warnings appeared on the information screen warning me of the airbag malfunction and to bring my car in for service right away.

I lost it and told the GM of the dealership that I wanted out of this piece of junk asap. All he could say was that he is glad that the car is getting lemon lawed and that he will not be selling it to another customer.

I told him to check out the starlink alert about the airbag on the " MySubaru" website, it goes nicely with the telematic malfunction warning I got last month.
Oh and the radio froze on me for like 25 seconds while I talking to him ( right before the airbag light came on ), but that was better than the day before when it took the radio almost 2 full minutes after I started the car to boot up :frown2:
I really hope that this replacement car is 100% like a Brand New Car should be, but I have very bad luck so I have my doubts.
We shall see when and if I ever actually get into my replacement car.


Don't get me wrong I Love Subaru's and am almost glad that I ended up with this disaster of a car because I like them so much.
I can GUARANTEE you that if someone had gotten this Lemon POS of a car that I have right now as their first Suabru... it would have been there LAST Subaru
 

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I just read this whole post, and my gosh this sounded like a nightmare. But at least at the end they did the right thing and replaced it with a better car for the same price. Hopefully it'll be soon though!
 

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Discussion Starter #33
Success

I got my new car yesterday! It has Option Package 23 and [SIZE=-1]Popular Package #4A. So far I like it, I do on the other hand have to bring it back to the dealership on Monday :/[/SIZE]
[SIZE=-1][/SIZE]
[SIZE=-1]They where suppose to update the radio to the latest software before I picked it up... and the GM of the dealership thought they did. BUT it has the original software from when the car was built in march of 2017 still.
[/SIZE]

[SIZE=-1][/SIZE]
[SIZE=-1]Overall I can not complain thought, got out of my lemon base model sport sedan and into a fully loaded sport hatch.[/SIZE]
[SIZE=-1][/SIZE]
[SIZE=-1]Due to the NDA I had to sign when this all took place last night I can not give any details about the swap, but let's just say that it was VERY much in my favor.[/SIZE]
[SIZE=-1][/SIZE]
[SIZE=-1]I also got a nice gift from SOA yesterday when I came home. There was a package sitting by my front door from Subaru customer service. When I opened it I found that they had sent me a BOSE wireless Bluetooth speaker :D
[/SIZE]

[SIZE=-1][/SIZE]
[SIZE=-1]I have only had my new car for less than 24 hours but lets hope this one treats me right
[/SIZE]
 

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I got my new car yesterday! It has Option Package 23 and [SIZE=-1]Popular Package #4A. So far I like it, I do on the other hand have to bring it back to the dealership on Monday :/[/SIZE]

[SIZE=-1]They where suppose to update the radio to the latest software before I picked it up... and the GM of the dealership thought they did. BUT it has the original software from when the car was built in march of 2017 still.
[/SIZE]


[SIZE=-1]Overall I can not complain thought, got out of my lemon base model sport sedan and into a fully loaded sport hatch.[/SIZE]

[SIZE=-1]Due to the NDA I had to sign when this all took place last night I can not give any details about the swap, but let's just say that it was VERY much in my favor.[/SIZE]

[SIZE=-1]I also got a nice gift from SOA yesterday when I came home. There was a package sitting by my front door from Subaru customer service. When I opened it I found that they had sent me a BOSE wireless Bluetooth speaker :D
[/SIZE]


[SIZE=-1]I have only had my new car for less than 24 hours but lets hope this one treats me right
[/SIZE]
Nice, I'm glad they worked with you.
 

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as a Subaru product specialist this story makes mad and glad, mad that dealerships like this still exist and glad that SOA made it right. I really hope that owner does something about his management team. they seem sheisty
 

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@Mrniceguy8211..Any reason you decided to have dealership do the paint job.I am debating between body shop attached to dealer vs others.I have exact same car sedan and colour.

Mine have minor ding and scratches on passenger door,some one backed/open door while I had parked in a lot.I am always dreading between having to live a poor paint job or live with scratch
 

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Discussion Starter #37
@Mrniceguy8211..Any reason you decided to have dealership do the paint job.I am debating between body shop attached to dealer vs others.I have exact same car sedan and colour.

Mine have minor ding and scratches on passenger door,some one backed/open door while I had parked in a lot.I am always dreading between having to live a poor paint job or live with scratch

The dealership outsourced it to a body as they do not have one attacked to the dealership. The body shop they sent it to did a crap job. When it went to my body shop they had trouble matching the color because that car is so new and it was/is a new color. My suggestion would be to take it to the body shop and see how confident they are as to their ability to match the color before letting them work on it
 

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Just so you all know...if you didn't already, you can take it to a body shop that specializes in MB, AUDI, PORSCH, RANGE ROVER, etc. like I do. They are used to doing high quality work and will typically work on any car. A body shop that mostly works on Ford's, Chevy's, Honda and Toyota's isn't your best choice:wink2:
 

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Just so you all know...if you didn't already, you can take it to a body shop that specializes in MB, AUDI, PORSCH, RANGE ROVER, etc. like I do. They are used to doing high quality work and will typically work on any car. A body shop that mostly works on Ford's, Chevy's, Honda and Toyota's isn't your best choice:wink2:
this is great advice. and TRUE. I never take any of my cars to a run of the mill body shop. I even actually go one step further and I use a shop that specializes in street rods and hot rods (the owner is a customer of ours so we return the favor). it costs a lil more up front (if I have to pay) but it is worth it in the end. they don't just sand/prime/paint. they also wet sand and buff and get rid of all the orange peel. you get what you pay for.
 

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@securityguy I did check on MB, AUDI, PORSCH certified shops,but yelp reviews on these are not positive,I guess folks with deep pockets dont get online on yelp provide feedbacks,Shops treat folks on high end cars with care and folks with civics/corolla/impreza not so well and these folks end up writing reviews on yelp.

I am still searching for good recommendations locally @ columbus. I should have insurance part closed any time soon.
 
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