5th Gen Subaru Impreza Forum banner

1 - 20 of 111 Posts

·
Registered
Joined
·
33 Posts
Discussion Starter #1
Hi, yesterday I had my first problem with the beautiful "8-in with Navi" screen in my 2017 Sport-tech.

I turned the car on and the "Safety Instruction" screen appeared—the one that says "CAUTION Drive safely and obey traffic rules. Watching this screen and making selections while driving can lead to a serious accident... etc" with a large green button that says "I Agree".

That screen was frozen and unresponsive. Tapping anywhere on the screen didn't do anything, and none of the physical buttons below the screen did anything.

I tried the following things to troubleshoot:
1. turned the car on and off a few times
2. disconnected my iPhone from the USB cable and disconnected the USB cable
3. unpaired my iPhone using Bluetooth
4. drove a few blocks away from the reach of my house's Wi-Fi and then turned the car on and off

Nothing worked, so I drove down to the dealership (about a 15 minute drive) to have it looked at. I parked in the front (about 5 minutes) and when the tech turned on the car, the screen was entirely black, for about 10-15 seconds. Then it rebooted itself and it worked.

The dealership acknowledged that it shouldn't do that, but couldn't offer a fix. I asked if it there was a way to manually reboot the screen and they didn't have the answer to that.

I was disappointed that there are glitches in this system, but I realize that it's only a computer and those need to be restarted every now and then. Granted, it's a computer that's part of the car and it shouldn't crash, but none of car's essential functions were controlled by the screen.

Does anyone know if there is a way to manually restart the screen? Would disconnecting the car battery do it, or is that too draconian?
 

·
Registered
Joined
·
163 Posts
Disconnecting the battery would definitely do it, or if you removed the deck and unhooked it. Disconnecting the battery is a much easier method, but you may need a radio key code to input when it turns back on so just be mindful of that.
 

·
Registered
Joined
·
33 Posts
Discussion Starter #3
Disconnecting the battery would definitely do it, or if you removed the deck and unhooked it. Disconnecting the battery is a much easier method, but you may need a radio key code to input when it turns back on so just be mindful of that.
Thanks GotBost! Alright, I'll write down the radio key code and if it happens again, and it if it doesn't restart by itself, I'll try disconnecting the battery. I don't think I want to attempt removing the deck.
 

·
Registered
Joined
·
163 Posts
Not a problem! Removing the deck is definitely not something a lot of people want to do nor should do.. I can imagine the dealership trying to give you a hassle if they notice that you've already gone in there and attempted to fix it yourself if the need should arise.
 

·
Registered
Joined
·
229 Posts
Being a vehicle under warranty you might as well go into the dealership. Take advantage of that while you can, also make sure you're dealing with a good dealer, some will go the extra mile to keep your continued service.

Keep us posted on how things go.
 

·
Registered
Joined
·
33 Posts
Discussion Starter #6
It happened again yesterday. The screen was again stuck on the screen with the green "I Agree" button.

I was running some errands, parked the car, and when I returned the deck restarted.

I think I'll go back to the dealer, it shouldn't be happening.
 

·
Registered
Joined
·
308 Posts
May be a defective unit at this point. I would understand if it had a bit of a fuzzle once and didn't happen again for months, but this is quite frequent now. Dealer it is! Get em' to replace it hopefully.

Keep us updated!
 

·
Registered
Joined
·
12 Posts
I had posted this in another thread. Apologies for repeat, but I can't figure out how to link.

I've had the same issue since I bought my Subaru Impreza Sport on Jan 5.

*Jan. 11 my car had a completely black screen. No radio, no display lights. The icons -- phone, media, apps -- were lit but nothing else.
*Jan.13 dealer took car (after first telling me they couldn't see me for 10 days!?) and reset monitor. Said it was a fuse and couldn't recreate issue.
*Jan 16 Starlight ? system engaged itself and wouldn't allow radio or phone play until call was completed. Except I never engaged the system, it did it on its own.
*Jan. 17 in am Starlight system reset itself, radio and monitor working
*Jan 17 in pm -- no radio, monitor or Starlight system
*Jan 18 -- went to start car (after calling dealer) -- battery dead but radio and monitor back. Unable to start car or shut down ignition. Had car towed to dealer after jumping the battery to get it on a flat bed. Now driving a loaner until car fixed.

It sounds like there is something really wrong with the computer electrical systems. I'm more than a little annoyed as my last Subaru (2005 impreza wagon) blew its engine a week before Thanksgiving because all the oil was gone between oil changes of 3,000 miles. Now I have two non-working Subarus in my name. I have no hope that this will get figured out soon. Sounds too complicated for that to happen.
 

·
Registered
Joined
·
5 Posts
I've been having problems with the "infotainment system" as well. I have a Impreza Premium five door.

1. The touchscreen will not respond all of the time.

2. The radio is the source, and I switch to Pandora. It shows the song title on the Pandora screen and shows it is playing (the time of the song is progressing), but the radio is what is coming from the speakers.

3. Android Auto is hit and miss. More miss than hit. USB debugging fix is the solution most of the time, but sometimes it seems to cause the head unit to freeze.

In regards to a “hard reset” of the head unit. Instead of disconnecting the battery, I pulled the fuse today and it solved my problems.

I am not optimistic that it is going to work in the morning, but we will see.

I think we are going to have to suffer through this until a firmware update is released to the dealers.
 

·
Registered
Joined
·
308 Posts
I had posted this in another thread. Apologies for repeat, but I can't figure out how to link.

I've had the same issue since I bought my Subaru Impreza Sport on Jan 5.

*Jan. 11 my car had a completely black screen. No radio, no display lights. The icons -- phone, media, apps -- were lit but nothing else.
*Jan.13 dealer took car (after first telling me they couldn't see me for 10 days!?) and reset monitor. Said it was a fuse and couldn't recreate issue.
*Jan 16 Starlight ? system engaged itself and wouldn't allow radio or phone play until call was completed. Except I never engaged the system, it did it on its own.
*Jan. 17 in am Starlight system reset itself, radio and monitor working
*Jan 17 in pm -- no radio, monitor or Starlight system
*Jan 18 -- went to start car (after calling dealer) -- battery dead but radio and monitor back. Unable to start car or shut down ignition. Had car towed to dealer after jumping the battery to get it on a flat bed. Now driving a loaner until car fixed.

It sounds like there is something really wrong with the computer electrical systems. I'm more than a little annoyed as my last Subaru (2005 impreza wagon) blew its engine a week before Thanksgiving because all the oil was gone between oil changes of 3,000 miles. Now I have two non-working Subarus in my name. I have no hope that this will get figured out soon. Sounds too complicated for that to happen.
When did you buy the car? I would ask the dealer if they could just replace the unit or replace the whole car because of all this inconvenience. There's no reason you should be going through so much headache with a brand new vehicle.
 

·
Registered
Joined
·
12 Posts
When did you buy the car? I would ask the dealer if they could just replace the unit or replace the whole car because of all this inconvenience. There's no reason you should be going through so much headache with a brand new vehicle.
I purchased the car January 5. It's now at the dealer and the Subaru US corporate office is involved. I'm in Massachusetts and we have a pretty good and tight Lemon Law, which is what I think I might need to invoke soon. Apparently they have had more than one car with this problem since the dealer started selling the Sport model in December. Of the 15 they sent out, now 6 have come back with the same problem. It has to be the module.

Other than this headache, I really like driving the car. It's much more solid than before (I previously drove a 2005 five door base impreza) and I really like the way it handles.
 

·
Registered
Joined
·
22 Posts
Yep...I have one on order too, now wondering if I should cancel.....I really love this Impreza, but I don't want to go through this if it is going to be a problem.
 

·
Registered
Joined
·
25 Posts
I'm wondering the same thing. Maybe switch to an Outback or Legacy. The factory notified me that mine would probably arrive toward the end of Feb. maybe by then they will figure out whats wrong. Was really looking forward to getting it, but don't need a problem. 4 yrs ago leased new Infiniti Q50 and after 4 months they took it back in exchange for a Q60. It had more computer problems, especially in our cold MN weather. Luckily we have been loyal Infiniti customers for 25 yrs and they wanted to keep us happy.
 

·
Registered
Joined
·
5 Posts
I'm probably cursing myself, but the "infotainment system" on my car worked flawlessly on four separate drives today.

Pulling the fuse and replacing it seems to have sorted out the problem.
 

·
Registered
Joined
·
8 Posts
Hi. New to this forum, but life long owner of many Subi.
Please do some research on the long history of problems Subaru has had for years and years with there Nav/stereo systems. Research the mass problem Subaru owners had with the '15+ Outback infotainment/nav systems. It is said that a minimum of 40% of the head units were/are defective. I purchased a '15 Outback premium when they first came out. In the 6 months of ownership (before trading it in for another brand of vehicle) I had three (3) stereo/nav head units replaced amongst other fit and finish problems and issues. Subaru had ZERO fix for the head units. They just played dumb of it being a problem and wouldn't admit to it becoming a mass problem. More and more the forums were filled with people reporting their issues with the head units.

Being interested in the new '17 Impreza sport, I went to the Subaru service department and asked specifically about the head units. They acknowledged the problem with the Outback head units and said they are made by a different manufacturer now.
As people are starting to have problems with these, I'm beginning to doubt it.
I got to test drive one and sit in it and play with the head unit. Just in the 30 mins I had with it, I experienced some glitchiness. Unresponsiveness to touch, Pandora playing with no sound, etc.
 

·
Registered
Joined
·
33 Posts
Discussion Starter #17
Welcome @Nunyobiz007! Thanks to @MtnDog, @mialoubug and everyone else for sharing—good to see a vibrant community of fellow Impreza owners!

Just went to the dealership here in Toronto, and yes, it's official—there is a problem with 8" screens, I am the second person to bring it up this week. They say it happened to them too in the demo car.

So, they are aware of it, but they don't have a fix yet. They said that they thought it had to do with the cold weather, but it doesn't, it's been really mild this week. I was told that I would get a call back as soon as they have a fix. He said they could replace the deck, but they suspect that the new deck would do the same thing. I didn't insist, as I too think it's a software glitch, rather than faulty hardware.

The deck has worked since, so I have no trouble waiting. If it happens again I'll film it and post that here.
 

·
Registered
Joined
·
8 Posts
I purchased the car January 5. It's now at the dealer and the Subaru US corporate office is involved. I'm in Massachusetts and we have a pretty good and tight Lemon Law, which is what I think I might need to invoke soon. Apparently they have had more than one car with this problem since the dealer started selling the Sport model in December. Of the 15 they sent out, now 6 have come back with the same problem. It has to be the module.

Other than this headache, I really like driving the car. It's much more solid than before (I previously drove a 2005 five door base impreza) and I really like the way it handles.
This sounds like this might be like the release of the '15 Outback. Abysmal. BAD Stereo/nav units, mass wind noise from front doors (the seal new kits they sent in from japan never fixed the problem), burning smells from CVT, windshield installed all the way to one A-pillar with a huge gap on the other side, rear hatch installed crooked with huge gap on one side, sticking fuel door, very poor and ugly uneven stitching on the leather seats,

After I had problems with mine, I started walking the Subaru lots to see how many of them were sub-par. I'd say I found about 6-7 out of 10 had at least two of the above problems. It was usually the windshield, rear hatch, and poor stitching on the leather seats.
 

·
Registered
Joined
·
5 Posts
i have the same issue, but mine involves CarPlay. it will work and then randomly freeze. i have to pull the battery to get it to turn off. I've taken it to the dealer twice and they can't reproduce. they have opened a ticket with Subaru. i have been told by both sales and service they have other users complaining of freezing as well. i hope subaru gets a fix soon as CarPlay , reliability, and AWD were the reasons i bought an Impreza.
 

·
Registered
Joined
·
25 Posts
sure hope they get fix before mine arrives! They have had such high consumer satisfaction ratings that was one reason I ordered. I guess if the issues persist I can always refuse the car and wait until they get things figured out. Other than that issue how is the car?
 
1 - 20 of 111 Posts
Top