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Discussion Starter #1
Hey all. I have a leaking tire on the rear of my 17 Sport hatch. Had the dealer look at it back in December when it was in for recalls and they could not find a leak, said maybe it was a rim leak and just something I would have to deal with. Since then, it's been losing a couple psi every day or so and I usually have to fill it back up about once a week. It's gotten as low as 17psi when I didnt go anywhere for a few days and it was parked.

Fast forward to today at the dealership because I'm finally tired (haha) of dealing with constantly filling the tire, I'm under 36k for warranty purposes, and I never really accepted that answer of it was just something I would have to deal with. After 2.5 hours waiting (and that was with having an appointment) the service advisor comes to tell me they found a small tear in the tire, it could not be patched, and its $217 plus fees and taxes for a new tire. I declined because I have the wheel/tire warranty package but they could not seem to find my info on it and until I bring in my paperwork, that's the cost.

I've attached a picture of the tear that the advisor sent to me. I'm curious of peoples opinions how this could have happened. I have a pretty good idea of it, but just want to see what other views may say before I go back in to have this resolved.
IMG_1948_1581445031849.jpg


Also no damage/dents/mark in the rim until after i got the vehicle back today.
20200211_143839.jpg


Again, have my theories already, but would just like to get some others input as well. I think is going to be another SOA call...
Thanks everyone.
 

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Discussion Starter #3
Thanks for the input CJ.

Without leading anyone, that was my thought too. Or when they removed it today to inspect it. Considering the inch and half of clean black rubber is inside and below the lip of the rim, I really dont see any way this could have been caused during driving. And the second picture with the fresh pry mark on the lip of rim makes me think they got it stuck or forced it someway on the tire machine while removing, and maybe caused the tear then. Those spots on the rim where not there before and are not glancing blow or something hitting it while going around, they are in perpendicular direction to the centerline on the wheel and at just under an inch or so, are about the size of tire tools I have seen in the past.
 

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Additionally I don't know how they can offer to replace just one out of four 3-year-worn tires on a 4WD car.
 

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Discussion Starter #6
I also questioned that aspect of it based on knowledge from seeing other posts about it here, they claim the others aren't worn enough that it would make a difference and that they would all be around the same tread depth overall. 34k on oldest tire, about 26k on two of them (replaced after pothole blowout on whole drivers side). I actually dont know which one this is, I'll have to go out and take some measurements and see if I can determine
 

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Additionally I don't know how they can offer to replace just one out of four 3-year-worn tires on a 4WD car.
Any tire can be shaved to match the others. It's getting harder to find shops with the equipment to do it.
I'm in the Washington DC metro area and only know of one. Tirerack will do it as well.
 

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Discussion Starter #8
Just got finished with the return call from SOA resolution specialist. Quick SUMMARY, they wash their hands of it and say its a workmanship concern, needs to be resolved with the dealership. That they have provided "goodwill" to me in the past and can not continue to do it as it typically is a one time offering.

BS!!! When the dealer wont acknowledge the error and make it right, who is overseeing them to make good on the Subaru brand? "As an independently owned dealership, we cant tell them how to run their business...." I find that outrageous and blatant disregard for the customer.

Everyone on here always speaks so highly of SOA and how they step in to resolve issues, and they just told me they can't and won't do it. Why is everything that has to do with this car such a runaround and never actually anyone's fault? I'm still in awe of how little the rep. on the phone cared when I listed the numerous problems and lies I've caught the dealership in. Unbelievable...
 

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I'd find my paperwork for the warranty, and the old paperwork for the work that was done at this dealership, and go to a different dealer not under the same branch, give them the story and have them look at it.
If you've had continued issues with them it'd probably be best to take it elsewhere.
 

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Discussion Starter #10
That is my intention at this point. However I was hoping to have the backing of SOA for history and support when I go into a new dealer and ask them to fix another dealers error. Maybe I'm getting ahead of myself, but I can already see the look and response that's going to get. I'm sure they are into eating the cost of someone else's mistakes.
 

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Just got finished with the return call from SOA resolution specialist. Quick SUMMARY, they wash their hands of it and say its a workmanship concern, needs to be resolved with the dealership. That they have provided "goodwill" to me in the past and can not continue to do it as it typically is a one time offering.

BS!!! When the dealer wont acknowledge the error and make it right, who is overseeing them to make good on the Subaru brand? "As an independently owned dealership, we cant tell them how to run their business...." I find that outrageous and blatant disregard for the customer.

Everyone on here always speaks so highly of SOA and how they step in to resolve issues, and they just told me they can't and won't do it. Why is everything that has to do with this car such a runaround and never actually anyone's fault? I'm still in awe of how little the rep. on the phone cared when I listed the numerous problems and lies I've caught the dealership in. Unbelievable...
Calm down Dealerships are independent and Subaru can't step in on an issue of a tech doing a shitty job. That's not their place and you would have gotten the same answer from any manufacturer. With any new car purchase you get the tire warranty in the paperwork. Subaru has nothing to do with the tires.

Do you think SOA should pay if a lot attendant hits another with yours? A tech accidentally breaks something?
This is between you and the dealer.
 

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Discussion Starter #12
I'm calm. Disappointed in how little they care that this is how the particular dealer is representing them. I also dont expect SOA to pay me for anything, and you are correct, this is a problem with the dealer. But when the dealer is wrong or acting unethically, then my expectations are that SOA would be able to mediate and work with both parties to resolve the issue.

To your point, if a lot attendant hit my car and damaged it, and the dealer they work for refused to acknowledge it and resolve the issue, then yes at that point I would expect to be able to escalate to SOA. If a dealer is acting in a way that is hurting the brand and reputation of Subaru in the area, who else is there to go to?

And further, this tire may be one of the ones that had been replaced by the dealer, thus making them responsible for the quality of work and installation. For that part of the tire that is damaged, there are only two things that touch it - the tech and the tire machine. Unless the side of my rim was shredded from wailing a curb, there is no other way this could occur.

I hear and appreciate your opinions on it, but this plus the many other issues have combined to be more than just between me and the dealer. SOA needs to know the way this place is conducting business representing the brand.
 

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Find your warranty paperwork, bring it in, have them replace the tire, and never go back.
It looks like they tried to pull the bead up with a rod, possibly using the rim for leverage, and it just tore the lip.
Tech might have not said anything about it, so now the service dept. is in damage control.
You not calling them on it gave them the green light to keep up and try to hand you a bill.

Get it fixed and move on, send a formal complaint regarding the dealership to SOA containing the past RO's and a list of events.
Leave emotions out of it as much as possible, facts only.
That's the best that can be done.
 

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Discussion Starter #14
You are right, when this is done, I will never being going back there.

And I did question it when I was there and they showed me the picture, perhaps I wasn't firm enough in my assertion that it was caused by them, but I did bring it up that there's no way I could have caused this and was likely related to installing or removing the tire. The response was that "that's not possible". Rather than argue, that's when I decided to leave and knew I would be contacting SOA.

I have a professional background in Quality Assurance and Compliance, I'm pretty good at sticking to facts and evidence and presenting them in a logical fashion. The emotion was only represented here, among peers, as a venting type of feeling. I know that that will go nowhere in terms of working with them. But even when presented with the facts, they just turn back on it and say no. You can only get so far when working with people of that level.

But again, thanks to everyone for their input and I'll take everything into consideration as I work through this situation.
 

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Have you tried having the tire removed from the wheel at an independent service facility, told them the situation, and have them goop up the damaged area and re-mount the tire? If it holds you can wear all 4 out and replace all when they are worn.
 

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Have you tried having the tire removed from the wheel at an independent service facility, told them the situation, and have them goop up the damaged area and re-mount the tire? If it holds you can wear all 4 out and replace all when they are worn.
I took another look at the pic of the damaged area and maybe a regular tube patch on the inside of the tire might work. Tire pressure would force it in too. It's kind of Rube Goldberg but what the heck if it works.
 

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My personal opinion - a grease monkey at the dealership botched taking that tire off. There is no way damage could happen there on the road, it is under the rim! Tell them to make it right or you will get on social media and tell your story. And then if they don't, you do.
 
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