Joined
·
157 Posts
So my impreza has been in for five attempts to repair the infotainment system, eyesight and reverse camera (somewhat linked, as you all know), with no repair being successful. 355 miles driven to and drive dealers for repair, up until this latest repair.
Florida Lemon Law states that they dealer has three tries to fix the same issue, then you can notify the manufacturer and Secretary of State that you want to Lemon your car, (I did the in late March) and Subaru (or any manufacturer) has 10 days to contact you, which Subaru did in my case. Then they can arrange one last try to repair the vehicle, which we set for April 10.
Subaru's tech line specified that the dealer change out the infotainment head unit as the repair. I left the car for ten days at the dealer, the amount of time required of me to let them have one last chance to repair it. Subaru said the infotainment unit would arrive April 18, then the 19th, then the 20th. On the 8th, 9th and 10th days in for repair. It never arrived. I was without my car for ten days, and in that time, Subaru of America could not get the replacement radio/infotainment sent to the dealer. Horrible.
During the repair I had to travel to Atlanta, and then on to VA, Austin, TX and Chicago over the next weeks, never returning to FL (the car travels in a trailer behind my business production semi). I had to fly down to Daytona from Atlanta to get the car, the UNREPAIRED, COULDN'T SUPPLY THE PARTS DURING THEIR LAST LEGAL CHANCE CAR, and drive it 465 miles back to my RV. Costs included a flight ($340), hotel ($99), and food, as well as now my 3,000 mile car has over 800 miles on it going in and out of service, depreciating it, wearing out the tires, etc.
Subaru has dragged this out for 8 weeks now, unable to fix my car that was ordered December 27 and delivered February 9th. This is my 5th straight Subaru, and it has more problems than all of my past Subarus combined. This is likely my last, and Subaru dragging their feet has seen two of my immediate family members cancel their Subaru purchases.
LOVE the car, the chassis, the handling, the interior, exterior, MPG, etc. But Subaru did not test this car, did not do enough R&D, and cannot even supply the parts to fix these cars. Recall # 2 in 2.5 months!
Subaru of America is getting back to me this coming week to tell me what their plan is, but legally they must replace or repurchase the car now, under FL law and they do not dispute this.
They must also offset the mileage, pay for title transfer and registration fees, pay for my installed tint (thanks, FL!), etc.
The scary part is, they said "We may not be able to get you a new car in the 6-8 weeks ordering process (I ordered mine fully loaded), as we don't want to get you a new car with the same problems". They also told me that since my issues are "safety related", they may not LET ME drive my car, if they are replacing it. Unreal, but worse of it all is the risk that they have not solved these issues and cannot guarantee a replacement car would not have these issues.
Needless to say, the "trust" and "reliability" ads Subaru has on TV per the 2017 Imprezas are laughable, and my trust in Subaru has been severely damaged by this car I otherwise love, with the frustrations of this dragged out process with Subaru of America making it far worse. United Airlines debacle in how they handled their incident comes to mind.
Subaru knowns they have an issue, do not apparently know how to fix it, cannot get the parts to even try fix by brand new car, and has dragged their feet for two months, destroying the last bit of respect and trust I had for them.
Truly a frustrating experience. I'm 47 years old and have never lemoned a car before, nor had a car with so many issues (eyesight, reverse camera, speakers cutting out, CarPlay freezing, radio reseting, etc).
The irony is: I am a 24 year automotive journalist/media member, and Subaru knows this, and this is how they treated me, someone who can bring this to a LOT of eyes and ears. I don't deserve special treatment at all. But you'd think they'd cross their T's and dot their I's with me, but that was not the case.
Good luck if you are having the same issues. : (
Florida Lemon Law states that they dealer has three tries to fix the same issue, then you can notify the manufacturer and Secretary of State that you want to Lemon your car, (I did the in late March) and Subaru (or any manufacturer) has 10 days to contact you, which Subaru did in my case. Then they can arrange one last try to repair the vehicle, which we set for April 10.
Subaru's tech line specified that the dealer change out the infotainment head unit as the repair. I left the car for ten days at the dealer, the amount of time required of me to let them have one last chance to repair it. Subaru said the infotainment unit would arrive April 18, then the 19th, then the 20th. On the 8th, 9th and 10th days in for repair. It never arrived. I was without my car for ten days, and in that time, Subaru of America could not get the replacement radio/infotainment sent to the dealer. Horrible.
During the repair I had to travel to Atlanta, and then on to VA, Austin, TX and Chicago over the next weeks, never returning to FL (the car travels in a trailer behind my business production semi). I had to fly down to Daytona from Atlanta to get the car, the UNREPAIRED, COULDN'T SUPPLY THE PARTS DURING THEIR LAST LEGAL CHANCE CAR, and drive it 465 miles back to my RV. Costs included a flight ($340), hotel ($99), and food, as well as now my 3,000 mile car has over 800 miles on it going in and out of service, depreciating it, wearing out the tires, etc.
Subaru has dragged this out for 8 weeks now, unable to fix my car that was ordered December 27 and delivered February 9th. This is my 5th straight Subaru, and it has more problems than all of my past Subarus combined. This is likely my last, and Subaru dragging their feet has seen two of my immediate family members cancel their Subaru purchases.
LOVE the car, the chassis, the handling, the interior, exterior, MPG, etc. But Subaru did not test this car, did not do enough R&D, and cannot even supply the parts to fix these cars. Recall # 2 in 2.5 months!
Subaru of America is getting back to me this coming week to tell me what their plan is, but legally they must replace or repurchase the car now, under FL law and they do not dispute this.
They must also offset the mileage, pay for title transfer and registration fees, pay for my installed tint (thanks, FL!), etc.
The scary part is, they said "We may not be able to get you a new car in the 6-8 weeks ordering process (I ordered mine fully loaded), as we don't want to get you a new car with the same problems". They also told me that since my issues are "safety related", they may not LET ME drive my car, if they are replacing it. Unreal, but worse of it all is the risk that they have not solved these issues and cannot guarantee a replacement car would not have these issues.
Needless to say, the "trust" and "reliability" ads Subaru has on TV per the 2017 Imprezas are laughable, and my trust in Subaru has been severely damaged by this car I otherwise love, with the frustrations of this dragged out process with Subaru of America making it far worse. United Airlines debacle in how they handled their incident comes to mind.
Subaru knowns they have an issue, do not apparently know how to fix it, cannot get the parts to even try fix by brand new car, and has dragged their feet for two months, destroying the last bit of respect and trust I had for them.
Truly a frustrating experience. I'm 47 years old and have never lemoned a car before, nor had a car with so many issues (eyesight, reverse camera, speakers cutting out, CarPlay freezing, radio reseting, etc).
The irony is: I am a 24 year automotive journalist/media member, and Subaru knows this, and this is how they treated me, someone who can bring this to a LOT of eyes and ears. I don't deserve special treatment at all. But you'd think they'd cross their T's and dot their I's with me, but that was not the case.
Good luck if you are having the same issues. : (
