Subaru is recalling 25,567 Subaru Impreza vehicles from the 2017 model year due to a rear-view camera freeze problem.
According to the National Highway Traffic Safety Administration (NHTSA); “A recall is issued when a manufacturer or NHTSA determines that a vehicle, equipment, car seat, or tire creates an unreasonable safety risk or fails to meet minimum safety standards.”
In this case, the backup cameras supplied by Harman has a software glitch that can cause one of two problems. The camera image may show a blank screen during initial boot-up or the screen could freeze if there are too many processes running at the same time. In either case, the rearview camera is rendered useless which could result in the car backing up into pedestrians, animals, walls, etc.
Harman has already provided Subaru with their findings and dealers can fix the problem by updating the Impreza’s infotainment software. This service will be provided for free and the recalls are expected to begin on March 20, 2017.
If you suspect that your car is one of those affected, you can call Subaru’s customer service at 1-800-782-2783 and ask about recall WTN-74. You can also call NHTSA's Vehicle Safety Hotline at 1-888-327-4236 and ask about safety campaign #17V132000.
In the meantime, drivers should be extra careful when reversing in the Impreza.