That's very surprising, but I noticed only one American brand made it to the list. What about Chevrolet or GM? Quality in general isn't exactly top notch with either.
Not surprising at all. They are talking about initial quality. Check this forum just in the last 2 weeks, and you can understand why. So many issues - and they are related to one model. (I don't go to other forums, so I don't know how other Subaru models compare).That's very surprising, but I noticed only one American brand made it to the list. What about Chevrolet or GM? Quality in general isn't exactly top notch with either.
Some owners have had issues others haven't, but these issues go back way further than 2 weeks, but the quality of the vehicle, minus the minor issues, has exceeded my expectations. It's hard to please everyone though, that is totally obvious. You've had an issue with the Impreza for a while now, it doesn't surprise me you come with a post like this, especially after your "rant" threadNot surprising at all. They are talking about initial quality. Check this forum just in the last 2 weeks, and you can understand why. So many issues - and they are related to one model. (I don't go to other forums, so I don't know how other Subaru models compare).
According to the full list, Chevy ranked 7. Kia #1. Driving my 3rd Kia since 2011, I'm not surprised.
Since this is my first Subaru I don't have any previous generations or models to compare. I'm curious to know over your 25 years of Subaru ownership where you think they went wrong with the 5th generation Impreza and if they are doing anything else wrong with other models?Subaru released the 2017 Impreza without enough R&D and is paying the price in the industry surveys.
They really screwed up, have damaged their brand and upset loyal customers.
Truly disappointing as a 25 year Subaru purchaser who has had horrible problems with my 2017 Impreza.
yes, issues suck no matter how old or new a vehicle is. but that is the nature of the beast when dealing with a completely new design vehicle. every single thing on the Impreza is new, there are no carry parts from the 2016 so i accept there will be issues. ours didn't have them, yet we did the recalls like everybody else. i am sure there will be other issues pop up down the road, i accept that as well. as a consumer, it was my job to do the work, and make sure i could live with this new platform vehicle for the term of our loan. whether it comes up with issues or not. that lies completely on me and my wife. i will not bash Subaru saying they didn't do their homework or do enough testing to bring this car to market. they are not the first, or only company to bring out a completely new vehicle and have issues. nor will they be the last. their reputation won't be damaged due to this either.^while I agree with you about lasting-quality being most important, don't downplay initial-quality for car buyers. There's nothing more frustrating than having a brand-new vehicle experience little 'issues' soon after driving off the dealer's lot(just ask many of the members here). I can deal with a vehicle developing a dash rattle or having the infotainment system freeze-up randomly after 5-6 years, but 5-6 DAYS is unacceptable! If this was just an isolated case or two I could understand(they make these things in the hundreds of thousands), but once you've been to the dealer a few times for warranty-covered repairs/recalls you lose your 'understanding'.
As much as folks might laugh at the self-congratulatory Chevy commercials that talk about their initial-quality scores, I do think it's important. In 5-6 years I'll be done making payments anyways so I'll either live with it or visit an independent shop for repairs(not a fan of dealer service). Subaru's sell themselves on their AWD and long-term reliability, but let's not just give them a free pass on everything- this is your money!
Your demographics point is valid, but that crosses all makes.
As for the complaints, they're on "Initial Quality", which is what the survey covers. It's relative to all markets, and Subaru had a massive decline on this category.
I also wouldn't discount reverse camera issues as if they are small, as it's a safety concern and one the feds mandated a recall for. Nor is a car shutting off while running. This can cause a massive accident (fuel vaporizing issue with the direct injection).
The survey is relevant.
Technology was always part of cars, and the systems like EyeSight, lane drifting, reverse camera, distance alert and more are part of today's cars.The problem is when the systems are all integrated into one another. The reverse camera blank screen issue could have been, maybe, a lesser issue if it hadn't affected the entire infotainment system. so it's not just the backup camera that blanked out it was also phone calls, music, radio etc.I agree that the car shutting off is a HUGE issue. But this is 2017, if people can't back up WITHOUT a camera, then THEY SHOULD NOT BE DRIVING, PERIOD! People have become too dependent on technology to do most things for them, and that is a sad truth. I have backup cameras in both of our Subies and I don't use either of them. I use the mirrors and actually turning my head to see if something is behind me, just like I did when I applied for my driver's license.